Privacy Policy
Privacy Policy
Service Agreement and Privacy Policy
Service Agreement
I understand that I am engaging the Health Care Advocate and Health Coaching services of Guide2Care, LLC on my own or on behalf of my loved one to obtain information and guidance about organizing and addressing care needs.
As a client, I acknowledge that the information on this website, blog, services, and products is made available to you as information and education for your use. The information is based on our prior professional experience and background in social services, Healthcare, and other areas.
As a client, I acknowledge that Health Advocate/Health Coach will conduct a need/health assessment to understand the scope of the issues, including but not limited to medical, health, social, or financial.
As a client, I acknowledge that the results are not guaranteed when applying for government services, requesting an increase in-home care hours, requesting an appeal of the decision in-home care hours, and assisting with medical and equipment claims.
As a client, I acknowledge that we serve as advocates and guides to help you and/or your loved one to achieve a sustainable quality of life with support and guidance through the use of government and personal funding.
As a client, I acknowledge that I am taking full responsibility for decision-making when seeking advice on health and other services for me or on behalf of my loved one.
As a client, I acknowledge that any advice received on health and wellness is not intended to be a substitute for professional medical advice, diagnosis, and/or treatment. We want to improve your relationship with your medical team.
As a client, I understand that Guide2Care LLC will keep notes when interactions are made with you, family members, and any other providers involved in your care and need their assistance to address your specific need.
All personal information and medical records shared with the Health Care Advocate of Guide2Care, LLC will be kept strictly confidential unless you, as a client, signed authorization to release information or where disclosures are required by law.
As a client, I agree to hold Guide2Care, LLC, health care advocates, and health coaches, harmless of claims or damages with our work together.
As Health Care Advocates, we agree to provide services respectfully and timely.
As Health Coaches, we are not medical health practitioners or mental health providers. We are not holding ourselves out to be in any capacity.
We provide information to improve your understanding of government services available to you, the best way to utilize them, and help with the application process on a need basis.
We provide information to improve your understanding of your health, and food intake, and help to prepare for your medical appointments.
Privacy Policy
This privacy policy has been compiled to better serve those concerned with how their ‘Personally Identifiable Information (PII) is being used online. As described in US privacy law and information security, PII is information that can be used on its own or with other information to identify, contact, or locate a single person or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information per our website.
What personal information do we collect from the people that visit our blog, website, or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, or other details to help you with your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, fill out a form, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you book a consultation online, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To improve our website to better serve you.
To allow us to better service you in responding to your customer service requests.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email, or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards. An external PCI-compliant payment gateway handles all CC transactions. We do not use Malware Scanning.
Your personal information is contained behind secured networks. It is only accessible by a limited number of persons who have special access rights to such systems and must keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in our shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
As a third-party vendor, Google uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad services functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or using the Google Analytics Opt Out Browser add-on.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States, and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In line with Fair Information Practices, we will take the following responsive action; we will notify the users via in-site notification within one business day.
We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires that individuals have enforceable rights against data users and recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
Send information, respond to inquiries, and/or other requests or questions.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be per CANSPAM, we agree to the following:
Do not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance if one is used.
Honor opt-out/unsubscribe requests quickly.
Monitor what others are doing on our behalf
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
tel.: 347-378-7237
Last Updated: This Privacy Policy was last updated on February 4, 2022.
