Frequently Asked Questions

This is a list of the most commonly asked questions when it comes to the services we provide.

Frequently Asked Questions

This is a list of the most commonly asked questions when it comes to the services we provide.

General Questions

Please find answers below

Guide2Care™ LLC offers a new social work service plan to individuals and families called Service Advantage You℠Plans.  You and your family have the convenience of accessing social work advice from qualified professionals effortlessly through a dedicated phone number or email. Along with numerous other benefits, even at the most fundamental level, our plans provide the assurance of peace of mind.

We use JoinIt for managing memberships. Through this platform, you can easily pause or cancel your membership, access the latest updates, and rest assured that your information is securely stored.

Guide2Care™ LLC provides you with access to experienced social workers and care coordinators whom we refer to as independent patient/member advocates. These professionals are ready to address your social service and health care needs. Each advocate undergoes thorough screening, daily monitoring, and is prepared to handle your matters with the care and concern you deserve.

Independent patients/members advocates leverage their expertise to support individuals in navigating the complex healthcare and social systems, ensuring they receive comprehensive and quality care. As advocates, they can:

1. Facilitate Communication: Act as a bridge between patients, healthcare providers, and other stakeholders, ensuring clear and effective communication.

2. Coordinate Care: Assist in organizing and coordinating various aspects of healthcare, including appointments, tests, and follow-up care.

3. Provide Information: Offer information and education about medical conditions, treatment options, and available resources to empower individuals to make informed decisions.

4. Advocate for Patient Rights: Safeguard the rights and interests of patients, advocating for respectful and patient-centered care.

5. Navigate Insurance: Help individuals understand their insurance coverage, navigate billing issues, and explore financial assistance options.

6. Address Social Determinants: Consider social and environmental factors that impact health, working to address social determinants of health for improved well-being.

7. Support Decision-Making: Assist individuals and their families in making healthcare decisions aligned with their values and preferences.

8. Resolve Issues: Intervene and advocate when issues or challenges arise in accessing healthcare services.

By serving as advocates, social workers and care coordinators play a crucial role in ensuring that individuals receive the support they need for optimal health outcomes.

At Guide2Care™, we focus on setting realistic expectations for clients and family members navigating new diagnoses or gradual changes. Our approach involves actively listening and providing compassionate support throughout their conditions, treatments, and procedures. Leveraging our knowledge of community supports and the healthcare field, we share effective solutions and remedies tailored to each individual’s situation.

Our Plans

Basic Plan
– Essential guidance and support for daily living needs
– Connection to community resources
– Assistance with benefit applications and insurance navigation

Essential Plan
– Includes all the benefits of the Basic Plan
– Additional support during crises or gradual health and social declines
– Personalized care coordination and safety evaluations

Full Advantage Plan
– Combines all the benefits of the Basic and Essential Plans
– Comprehensive support for immediate, gradual, and future planning
– Development of healthcare proxies and power of attorney
– In-depth long-term care planning and advocacy

Our services are a fraction of the cost you would spend on a geriatric case manager or other advocates, providing exceptional value while ensuring comprehensive, compassionate care.

The coverage includes:

1. The member.
2. The member’s spouse.
3. Never-married dependent children of the member or member’s spouse who are under 26 and living at home.
4. Full-time never-married students under 26 years old if the student is a dependent of the member or member’s spouse.
5. Any dependent child, regardless of age, who is incapable of sustaining employment due to mental or physical disability and is chiefly dependent on the member or member’s spouse for support.

You can schedule an appointment by purchasing a monthly plan Service Advantage You℠Plans or simply by clicking here: Care Coordination Services 

Note: If an appointment is booked via Care Coordination Services the regular fee will be applied for rendered services. 

The level of contact you have with your advocate will depend on the specifics of your social service and/or healthcare matter or situation. When you reach out to us and articulate your circumstances, an advocate will contact you through your preferred method, whether it be a call or email or teleconference. After engaging directly with your advocate, they will assess your situation and determine the necessary social and healthcare assistance tailored to your specific needs.

In our interactions, we will participate in a thorough conversation regarding your or your loved one’s needs, with the goal of pinpointing the most efficient methods to meet them. Through collaborative efforts, we will devise action steps and set forth explicit agreements concerning time frames and preferred modes of contact, including email, phone, or text.

We have introduced membership plans to facilitate your access to high-quality social work services, ensuring you receive cost-effective consultations tailored to your needs.

We provide a standard-rate fee for services for those who prefer not to enroll in a monthly membership plan. The agreement on the rate is based on the issue and time spent on it.

The payment schedule will be determined based on the length of the agreement of service completion.​

Medicare, Medicaid, and private health insurance very rarely pay for these services.

You can immediately access the benefits of your membership plan.

When you require assistance beyond the standard benefits, you have the option to collaborate with your advocate at a discounted rate of 25% off their standard hourly fees. Alternatively, you can choose to upgrade your membership plan to include the necessary benefits. The overall cost will depend on factors such as the specific area of social work, your geographic location, and your social worker’s hourly rate. Without detailed information about your situation, it’s challenging to provide an exact cost. However, it is certain that as a member, working with your advocate at discounted rates will result in significant savings, potentially amounting to hundreds or even thousands of dollars compared to hiring a social worker independently. To obtain precise cost details, the recommended approach is to purchase a plan, engage with an advocate, and discuss the associated expenses. Our plan is designed to save you and your loved ones time and money. 

Cancellation: Appointments can be canceled with a minimum of 24 hours’ notice.

To cancel your monthly membership, please follow the cancellation instructions provided in your membership agreement or contact our customer support for assistance.

If you choose to cancel the service entirely, you will receive a final report detailing identified needs, resolution status, and any outstanding needs that were not addressed.

Refund: Due to the personalized nature of the service, refunds cannot be issued. 

Health Care Questions

We are Here to Assist with your care needs.

A caregiver is someone who provides support, assistance, and care to individuals who may need help due to illness, disability, or other challenges. Caregivers can be family members, friends, or hired professionals, offering both emotional and practical support to enhance the well-being of those they care for.

Care managers can help caregivers by coordinating medical appointments, providing information about available support services, offering emotional support, and guiding them through the healthcare and benefit systems. Additionally, they may aid in creating advance directives, managing medications, and connecting caregivers with relevant resources.

There are different programs (Medicaid or Expanded In-home Services for the Elderly (EISEP) with unique eligibility requirements that individuals must meet before they can obtain home care services. If you have more questions, please book your next session: Care Coordination Services 

You need to review the discharge plan including but not limited to the understanding of diagnosis, medications, equipment, doctor’s appointment, home care hours, and skilled services needed in the home. 

Need assistance to manage the discharge plan during the hospital stay or after you or your loved one is back home, please schedule your session at Care Coordination Services